FAQ
At Physioactive we have Titled Sports and Musculoskeletal Physiotherapists. To have a consult with one of these Physiotherapists there is a slightly greater cost, as these Physiotherapists are more experienced with greater training. These are Tier 2 Physotherapists, while our other Physiotherapists are Tier 1.
Please contact our friendly reception staff on (08) 8522 4232 for cost of services.
No, you don't need to have a doctors referral for a private consult. In Australia, Physiotherapists are Primary Care Clinicians qualified and skilled in the management of musculoskeletal injuries. Your Physiotherapist may asked you for your doctors details to keep them informed of your condition. However, if you are lodging a WorkCover or a Motor Vehicle Insurance Claim then you will need a doctors referral.
If you have Extras in your Private Health then you will be eligible for a rebate. We have the hicaps facility for on the spot claiming
At Physioactive we accept Cash, Eftpos, Visa and Mastercard as forms of payment.
If you have any X-rays, CT-scans or MRI scans that are relevant to your injury bring these which will help the physiotherapists assessment.
Loose Clothing is preferable. There are times when the physiotherapist will need to see and touch the injured area in order for a detailed assessment and appropriate treatment.
Yes, we happily see patients under Workers Compensation and Motor Vehicle Accident claims. You will need a GP referral prior to your appointment for it to be covered by the insurance company.
Yes, we happily see DVA patients who hold a current GP referral. Please bring your DVA card to your first appointment.
In order to enjoy your full treatment time, please arrive 10 minutes prior to your initial appointment time to complete a personal details form.
Physiotherapists at Physioactive always aim to run on time for all of their appointments.
Monday: 8am – 7pm
Tuesday: 8am – 7pm
Wednesday: 8am – 7pm
Thursday: 8am – 7pm
Friday: 8am – 6pm
Saturday: 8am – midday
Your first appointment involves a comprehensive evaluation and treatment and takes up to 40 minutes. Appointments thereafter are determined by your condition usually 20-30 minutes.
Our physiotherapists will develop an individual customised Care Plan for you. Depending on the severity of the injury, amount of available time will determine the amount you need to be seen.
On average, most common injuries a Physiotherapist will see require 6-8 sessions over a 3-4 week period. Each condition is different and will require different timeframes, which your treating Physiotherapist will advise you on during your initial assessment. Physiotherapy aims to treat and correct your ailment or impairment within the shortest possible period.
If you cannot keep your appointment, please call us as soon as possible. We realise that sometimes emergencies come up and your plans may change. When you call, we will help you reschedule your appointment. Giving us as much notice as possible helps us better serve you and our other patients.
We require a 24 hour notice or at minimum before 9:00am of the day of your appointment. Should you not let us know within this time frame then you will be liable for a 50% cancellation fee.