TELEHEALTH & ONLINE APPOINTMENTS

It is extremely important to remain active during this time. Many Australians are choosing to self-isolate due to the threat of Coronvirus-especially the elderly and vulnerable populations. Self isolation can result in reduced physical activity levels-which as we all know can lead to increase health related illnesses. Reduced activity can also have an impact on your mental health such as depression, anxiety and stress. Physical activity has been shown to help improve these mental health issues.

Most injuries we see in our Private Practice Clinic are suitable for online physiotherapy. Our talented physio’s can;

• Make a Diagnosis of your injury
• Explain the injury
• Give you advice and education on what you should and shouldn’t be doing
• Prescribed an appropriate and personalised exercise program via a smartphone through an app called ‘PhysiApp’.
• Continue to remain in contact throughout the course of the injury.
• Recommend and send out equipment, aids and products which may also work in conjunction to your rehab program and assist you in your injury.
• If our physio determines your injury is not suitable for online physio appointment, you will be advised of this and alternate recommendations will be made.
• If you are still unsure give our friendly reception a call and we can let you know!

Even though our physio’s at Physioactive are very good with their hands, our physio’s are also very talented when comes to adapting to individual situations and circumstances.

While traditionally ‘Hands-on’ treatment comes to mind when you think of Physiotherapy, our physio’s can also provide effective treatment through other means and modes. This may include;

• Advice and Education about your injury
• Self Management strategies including exercise programs
• Equipment, aids and products recommendations

If the physio determines you still need ‘hands-on’ treatment, the physio will be able to book you an appointment in the clinic where our physio’s can also provide ‘hands-on’.

You do not need a referral to see a physio online or face-face.

At Physioactive we use a program called ‘Physitrack’ to conduct our telehealth and online physio appointments.

Physitrack Telehealth has been designed to work in a wide range of browsers and on a wide range of iOS and Android devices.

Browser requirements (Windows & Mac)

Bandwidth requirements

• Video: 300 kbps per stream (recommended lowest level)
• Audio: 50 kbps per stream (recommended lowest level)

Video specifications

Video resolutions — browsers:

• 1280 x 720
• 640 x 480
• 320 x 240

Yes you can access online consultations via PhysiApp (our free patient app) on;

• iphone
• ipad

Yes you can access online consultations via PhysiApp (our free patient app) on Android phone and tablet.

If you don’t have access to a Smartphone or device with a camera-no worries we can still do the online appointment-but we wont be able to see you! You will still be able to see your physio and any other information through our function of ‘Screen Sharing’.

If you don’t have a microphone or speakers, then will wont be able to do the online appointment-rather we can use the telephone instead!

At Physioactive we use ‘Physitrack’.

Physitrack Telehealth is very private and secure.

There is no recording of the appointment.

All the video and audio from the appointment is encrypted.

Further information can be found on the physitrack website

https://support.physitrack.com/article/845-2-privacy-and-security

One of our friendly receptionists will give you a call just prior to your appointment and process your payment over the phone by credit card. A receipt will be emailed to you.

Please note, we will need to take payment prior to the service being delivered.

Medicare, NDIS, DVA and RTWSA (work Injuries) are all approved for telehealth/Online for physiotherapy.

Private Health Insurers are also covering telehealth/online. Please check with your Private Health Insurer for further details of coverage. Some restrictions may apply with your Private Health Insurer.

Please speak with our friendly admin staff for further details and/or bookings.

Physioactive uses Physitrack as a means to communicate exercise programs with patients.

Firstly, please download the Physiapp app to your phone or mobile device via the Apple or Android App Store. Please do not download the Physitrack app, as this is for clinicians only.

You will then be given an access code via email. Please enter this into the Physiapp app, and you will then have easy access to your exercise program. This app also allows for telehealth consults.

*Please ask you Physiotherapist if you would also like a printed copy of your exercises.